Shipping/Returns and current stock
We have our current inventory listed on our website, however sometimes our numbers can be off. We sell online, in retail locations, and sell at expos/trade shows which can make our numbers off a little. If you order something, but we are actually out of stock, we will contact you to figure out another option. However our number counters on our website are pretty accurate.
Charms/keychains/phone covers ship for free, everyday, 365 days a year to Canada & USA. They ship in a bubble envelope without tracking.
For the rest of our products
We mail with Canada Post Expedited Parcels. The package comes with a tracking number, and it should arrive within three-five days (however it depends where you live as we are on the west coast). When you receive your tracking number from us, it will give you an estimated arrival date.
Keychains / charms / accessories = FREE
$0-$100 = $15 shipping
$101-$200 = $30 shipping
$201-$300 = $45 shipping
Your shipping costs will vary depending on how much you order, and you can select what shipping service you would like at checkout that way you can find the best shipping for your needs. If you decide to ship with a tracking number we will send you updates on it’s location. Please be sure to select 'Expedited Tracked Parcel' if you would like a tracking number. If you select a non-tracking option, we are not responsible if your item doesn't arrive to you or goes missing. We will only issue store credits for shipments that are shipped with a tracking number.
Charms / accessories:
We understand if you change your mind. If you do, please send us an email to firstname.lastname@example.org asap. You have 14 days to contact us from the moment you place the order. If the item is already on the way to you, or if you receive the item and have changed your mind, you will need to pay for the shipping back to us before we will issue you a store refund. The item needs to be shipped with a tracking number. All items need to be in the original condition, the same as it was when we shipped it to you.
Due to health reasons we can not accept returns on food products.
You can report any issues with your treats within one day of receiving them. Please send an email to email@example.com, along with a bunch of photos of the damage product. Also be sure to include photos of the shipping box so we can report it to USPS / Canada Post. Any issues after 24hrs from the time you receive your order will not be valid. Please be aware that we use these photos to determine if you are eligible for a store credit. We do not issue refunds. Please be aware that our treats can melt when outside in the heat. We do not offer refunds for melted treats.